Quality Policy
Portir Transitários, Lda. is committed to providing high value services in the areas of air, sea and land transport, with the aim of satisfying and exceeding our clients’ expectations.
To achieve this goal, we have adopted the following quality management principles:
- Customer focus: we value customer feedback, continually correcting and improving our processes to avoid dissatisfaction.
- Selection of suppliers: we establish partnerships that favour mutual development and quality of service.
- Quality monitoring: we continuously monitor the quality levels of our services.
- Innovation and continuous improvement: we promote solutions that increase the effectiveness of our quality management system.
- Accountability and involvement: we encourage all employees to recognise the value of their work for our clients and the team.
- Teamwork: we foster an environment of collaboration and continuous learning.
- People skills: we recognise that the success of our business depends on the skills of our team.
- Legal compliance: we comply with legal and regulatory provisions and expect the same from our partners.
- Quality promotion: all employees are encouraged to promote quality, with management support for relevant initiatives.
This policy is the basis of our Quality Management System, developed in accordance with the ISO 9001:2015 standard, and which must be understood and applied by all our employees.